Returns are ONLY accepted for merchandise found defective immediately upon receipt. Devil Dog Gun Company will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt. For your added convenience, Devil Dog Gun Company will also arrange for the defective items to be picked up and returned to us by the original shipper.
**VERY IMPORTANT** – For ALL firearm purchases and/or transfers please take your time to inspect your firearm(s) thoroughly BEFORE proceeding with the transfer paperwork. Once a new firearm is transferred to you, it is considered used, even if unfired. Consequently, we cannot provide a full refund for firearms once they have been transferred into your possession, you will be charged a 25% restocking fee. Also, we DO NOT reimburse FFL transfer fees on returned items.
We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
**ALL AMMUNITION SALES ARE FINAL** – For safety and tampering reasons, we cannot and will not, accept returns of any ammunition purchases NO EXCEPTIONS! So make sure you select the correct ammunition before purchasing.
Picking up items from our location:
If you are NOT a legal resident of Texas you cannot pick up a handgun from our store; you must have the gun transferred to an FFL dealer in your state. You may pick up a rifle or shotgun from our store if it is legal to own in your state of residence.
If you intend to pick up an item from our retail store that you have ordered from the Devil Dog Gun Company website, please call in advance to see if your order is ready.